Your first payment will be processed immediately, when the initial order is placed.

Your payment will then automatically be processed to the credit card on file on the 15th of every month.

If your payment method is declined, our system will automatically reattempt the charge 24 hours after your initial charge attempt. After 5 failed attempts, the subscription will be skipped for the current month.

Boxes typically ship during the first week of that box month. Example: February Book Club Boxes ship the first week in February.

New subscriber orders will be fulfilled with the current months box if we still have boxes in stock. If no boxes are in stock, you will start your subscription with next months box.

If you would like to change which subscription you receive, you can edit your subscription in your Shopify Account. If this does not work, please email us at support@novelescapebookclub.com and we should be able to assist.

Some instances may require you to cancel your existing subscription and resubscribe to the new subscription.

Thriller/Mystery Book Club Box & T-Shirt Subscriptions - Requests must be submitted by the 13th of the month to allow time for us to make the requested change prior to payment processing on the 15th.

Our goal is to announce the book by the 9th of the prior month. For instance, the August book would be announced around July 9th.

While we hope you'll continue enjoying your subscription each month, we understand that sometimes you need to take a break.

If you need to skip an upcoming box, you can either:

• Update your subscription directly through your account, or
• Email us at support@novelescapebookclub.com at least 2 days before your renewal date to allow us time to update your account.

Our skip feature is intended for short breaks and allows you to skip up to 2 consecutive months. If you need to pause your subscription for a longer period, please cancel your subscription and resubscribe whenever you're ready to jump back in.

We hope you love your box!  But, if you need to cancel, you can do so by going to your Shopify Account. 

Please note – All cancellations must be submitted prior to the 15th of the month or you will automatically be billed for the next delivery.

Sorry, all items are final sale. No refunds will be given. The subscription boxes are created specifically for your subscription.

If you need to report a problem with your delivery, please contact us at support@theboozylady.com within 48 hours of receiving your item.

FAQ Page